Frequently Asked Questions
Everything you need to know about ordering, shipping, and collecting with Crack the Pack.
📦 ORDERING
How do I place an order?
Simply browse our collection, add items to your cart, and proceed to checkout. You can checkout as a guest or create an account for faster future orders and to track your order history.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and buy now pay later options with Klarna and Shop Pay. All payments are processed securely through Shopify's encrypted checkout system.
Can I modify or cancel my order after placing it?
Orders are processed quickly to get your cards to you ASAP. If you need to modify or cancel, contact us immediately at hello@denovan.shop with your order number. We'll do our best to help, but once an order ships, we cannot make changes.
Is my payment information secure?
Absolutely. We use Shopify's PCI-compliant checkout with 256-bit SSL encryption. We never store your complete card details on our servers — all payment processing is handled securely by Shopify Payments.
🚚 SHIPPING & DELIVERY
How long does shipping take?
UK Standard (Royal Mail Signed):£4.99 (FREE on orders over £50) - 2-4 working days
UK Next Day (Special Delivery):£12.95 - Order before 2PM for next working day delivery
EU:£15.99 tracked - 5-14 working days
USA:£22.50 tracked - 5-14 working days
Worldwide:£28.30 tracked - 5-14 working days
All orders are fully tracked and require a signature. Orders placed before 2PM Monday-Friday are dispatched same day.
How much does shipping cost?
UK Standard (Royal Mail Signed):£4.99 (FREE on orders over £50)
UK Next Day (Special Delivery):£12.95
EU:£15.99 tracked
USA:£22.50 tracked
Worldwide:£28.30 tracked
Do you ship internationally?
Yes! We ship worldwide using trusted carriers. All international shipments are fully tracked and signed for. Delivery times typically range from 5-14 working days depending on destination. International customers are responsible for any customs duties, taxes, or import fees charged by their country.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can track your package directly through the carrier's website or in your Crack the Pack account under "Order History."
How are cards packaged for shipping?
We take packaging seriously! All orders are packaged with premium bubble wrap and rigid mailers to protect your cards during transit. Sealed products are shipped in their original packaging. Single cards and loose items are protected with toploaders or card savers and additional bubble wrap to ensure they arrive in perfect condition.
🎴 PRODUCTS & AUTHENTICITY
Are all your products authentic?
100%. We source all products directly from official distributors and authorized retailers. Every item we sell is guaranteed authentic. We have zero tolerance for counterfeit products and verify all stock before listing.
Are booster boxes and sealed products factory sealed?
Yes, all booster boxes, ETBs, tins, and sealed products are brand new with original factory seals intact. We never open, weigh, or tamper with sealed products. What you receive is exactly as it came from the manufacturer.
Can I request specific cards or chase cards?
Unfortunately, no. Sealed products contain randomized packs, and we cannot guarantee specific cards or pull rates. This is determined by the manufacturer, not us. For specific cards, check our singles collection where we list individual cards for sale.
What brands do you carry?
We specialize in Pokémon TCG and Topps sports cards (including Match Attax, Chrome, and more). We also carry select trading card accessories like binders, sleeves, toploaders, and storage solutions. Our inventory is constantly expanding!
When will out-of-stock items be restocked?
Restock dates vary depending on distributor availability. For highly sought-after products, sign up for back-in-stock notifications on the product page, or follow us on social media for restock alerts and drop announcements.